Your peace of mind is our priority
At BOSS HAIRS, we are committed to providing you with premium raw hair wigs and bundles. We understand that sometimes a return or exchange might be necessary, and we want to make our policy as clear and straightforward as possible. Please review the following conditions and processes to ensure a smooth experience.
Refund and exchange policy
Due to the hygienic nature of our raw hair products, we have specific conditions that must be met for refunds or exchanges. We strive for transparency and fairness, ensuring all customers receive new, unaltered products. Please read our policy carefully to understand your eligibility and the steps involved.
What conditions need to be met for a customer to get a refund or exchange for their BOSS HAIRS purchase?
💎 Refund & Exchange Eligibility Conditions
Customers may only qualify for a refund or exchange if ALL the following conditions are met:
1️⃣ Item Must Be Unused & Unaltered: The product must be in its original, brand-new condition. This means the hair has NOT been installed, the lace has NOT been cut, knots have NOT been bleached, hair has NOT been coloured, and the hair has NOT been washed or styled. Any alteration automatically makes the item ineligible for a refund or exchange.
2️⃣ Original Packaging Required: The hair must be returned in its original packaging, with all tags and bundle ties intact, and free from any odours (such as perfume, smoke, etc.). This ensures the product has not been worn or tampered with.
3️⃣ Request Within 48 Hours: You must contact BOSS HAIRS within 48 hours of delivery to initiate a return or exchange request. Requests received after this 48-hour window will not be eligible.
Are there any products or situations where a customer can't get a refund or exchange, like if an item has been opened or used?
Due to the hygienic nature of raw hair products, refunds or exchanges are not permitted if items have been installed, worn, altered, washed, styled, or removed from their original packaging. Custom units and sale items are considered final sale. Additionally, requests made after 48 hours of delivery are not eligible.
What conditions need to be met for a customer to get a refund or exchange for their BOSS HAIRS purchase?
4️⃣ Proof Required: For items that are damaged or incorrect, clear photos of the product, its packaging, and your order number are required. Without this proof, approval cannot be granted.
5️⃣ Wrong Item / Damage Only (Refund Eligible): Refunds are exclusively granted if you received the wrong product or if your item arrived damaged or defective. If approved, the refund will be issued to your original payment method.
6️⃣ Customer Preference ≠ Refund: Refunds or exchanges are not granted for reasons related to personal preferences, such as texture, length selection errors, colour mismatch expectations, or simply a change of mind. All product details are provided before purchase to help you make an informed decision.
7️⃣ Custom Units = Final Sale: Custom wigs are made specifically to order. Therefore, all custom unit sales are final, and they are not eligible for refunds, exchanges, or returns.
What steps should a customer follow if they want to return or exchange an item?
💎 Return & Exchange Request Process
If you believe you qualify for a return or exchange, please follow these steps:
1️⃣ Contact Us Within 48 Hours: Email us at [[email]] within 48 hours of your delivery. Include your full name, order number, and a detailed description of the issue. Requests not made within this timeframe will be denied.
2️⃣ Provide Photo Proof: Clear photos of the hair product, the condition of the lace, the packaging, and any damage or defect are required. This documentation helps us verify your eligibility.
3️⃣ Wait For Approval: Do not send any items back until you receive explicit confirmation from us. Returns sent without prior approval will not be accepted. Upon approval, we will provide you with detailed return instructions and the correct return address.
4️⃣ Ship Item Back (If Approved): If your return is approved, the item must be shipped back to us within 3 business days. You are responsible for the return shipping cost, and a tracking number must be provided. BOSS HAIRS is not responsible for any lost return packages.
5️⃣ Inspection Process: Once we receive the returned item, it will undergo a thorough inspection to confirm that the hair is unused, the lace is uncut, and the packaging is intact. If the product fails this inspection, the return will be denied.
6️⃣ Refund or Exchange Issued: If the item passes inspection:
- Refunds: Will be processed to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank.
- Exchanges: Your replacement item will be shipped within 2–4 business days once approved.
🚫 Returns Will Be Denied If: The lace is cut, the hair is installed, washed, coloured, or styled, original packaging is missing, or the request was made after 48 hours of delivery.
Once a return is approved, how quickly can a customer expect their refund, or when will their exchanged item be sent out?
Once an approved return is received, please allow 1–3 business days for our inspection process. Refunds are then processed within 3–5 business days, with an additional 5–10 business days for the funds to appear in your account, depending on your banking institution. Approved exchanges will be shipped within 2–4 business days after the inspection is complete.
Questions? We’re here to help.
We understand that navigating policies can sometimes be complex. If you have any further questions about our refund or exchange policy, or need assistance with an order, please do not hesitate to reach out to our customer service team. We are committed to ensuring your satisfaction with BOSS HAIRS.